But they obviously did not deliver it TO ME. A lot of the time, couriers tend to leave packages outside your door, which may have been collected by your neighbors for safekeeping. We have seen increase in delieveries showing delivered and then the customer says it wasn't. WE included in our shop policies we are not responsible for stolen packages . Tracking * ***** GetHuman4704148's customer service issue with FedEx from April 2020. FedEx package says delivered, but never actually was delivered. For more information please contact FedEx Customer Service at 800 FedEx … Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take.eval(ez_write_tag([[300,250],'trackingadvice_com-medrectangle-4','ezslot_3',128,'0','0'])); The first step that you need to take in such a scenario is to contact FedEx as soon as possible. Tracking says “delivered” but it wasn’t. Well most of those packages that are delivered from any carrier are scanned and they're supposed to be scanned at the place of delivery. At the delivery address. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. This is an easy and fool-proof system that guarantees the safety of your package. shipment tracker showing “delivered” when the product hasn’t reached. Messages 1,119. USPS tracking says it was delivered at 3:04pm at/in unit/box ... but I don't have it yet. Ground Shipment. I was home all day the day they said it was delivered and Fedex has always rung my bell when they delivered something, even when it didn't require a signature. I know that it is but natural to assume the worst, but it may not be the case at all. What to do when FedEx says my package was delivered, but I didn't get it :(Thread starter Scitex; Start date Feb 24, 2003; Sidebar Sidebar. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may be traveling as intended. FedEx Smartpost hands off the package to USPS for last-mile delivery. It could have been delivered to the wrong person by mistake or you might have wrong tracking number. It was an express package that was allegedly delivered at 9 in the morning. The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. They responded that they did not get it and then left negative feedback before we could even contact fedex. The issue in GetHuman4704148's own words. So it is impertinent that you talk to your neighbors. Messages 4,524. Close. One of them is the one and only – FedEx. Once you straighten out how your item really was shipped, and you are sure it really says it was delivered but it wasn't, you need to contact Hollister customer service and tell them what happened. I was home all day, my kids were home with me in the afternoon plus my husband came home that evening. Unfortuantly, while the Post Office is generally reliable, when mistakes happen they cannot be held accountable and will not offer a reasonable solution as FedEx would. Companies respond better when others are watching. eval(ez_write_tag([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_8',136,'0','0'])); If you want always to make sure that the package is delivered into your hands, choose “direct signature” in the future. MegaBabe717. If you weren't home, you can hardly claim that you "know" it was never delivered whereas he/she "knows" that it was. If within a  few days, you don’t get your package or any information about it, then you can lodge your complaint. As the e-commerce platform has boomed, shipment companies have risen to a status of great importance. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. Those are two separate companies and they do not "share". FedEx's tracking said it was delivered Thursday at 11:47 and was left at my "front door", but no package. 9,365. Follow the steps mentioned above, like checking up on your neighbors. But there are some precautionary measures that you can take. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. Contact both Google and FedEx. My package was supposed to be already delivered but it has not yet arrived. If necessary, they will check with the shipper as well and will do their best to resolve your issue. Packages in the FedEx system are scanned at various points between pickup and delivery. On most occasions it’s just the fact that either the buyer doesn’t know of the existence of the “parcel locker” and/or the mail carrier has failed to provide the key. Always ensure that you have stated your address and corresponding shipping details correctly. The first thing that you must do is contact FedEx customer care and let them know your problem. I checked my order status and it said it was still on it's way. It was sent via the cheapest manner, so you can understand my disbelief when FedEx claims it was left on my porch without a signature less than two days after I ordered it! Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. Thread starter sublimeaudio; Start date Oct 8 , 2015; 1; 2; Next. If they say no, there's nothing more you can do. “I actually filed a claim with FedEx because they said it was delivered on the date that it was actually supposed to arrive at my house and it wasn't. If you have shrubs or an alcove in your porch, make sure to check them as the package may have been left there. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. I’ve been in contact with customer service and they are useless. Firstly, the sooner you let them know, the faster they can track your package. Fedex online says my package was delivered but it wasn't GetHuman-cctegart's customer service issue with FedEx from December 2019 . It came five days later,” he said. 0 comments ... worth about 120$ It said it was delivered on Thursday to my door but I know that wasn't true. Dec 21, 2013 . Go. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. The overwhelming majority of missing mail situations usually involve packages or parcels that were scanned but not put on the vehicles for delivery, that “slip through the cracks” and just weren’t delivered on time, or that simply were overlooked or not delivered in a timely manner for one reason or another. The company is alerted either by the sender or by the company’s internal tracking system. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. Previous Next S. Scitex Senior member. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. Strength in numbers! Forums. Called FedEx when tracking said it was delivered but it hadn't been. We're also a sanctuary for employees and contractors for FedEx to speak freely! MegaBabe717. It shows it out for delivery and then said "misdelivered." This is important for many reasons. No ring or knock at the door all day. Fedex says it was delivered but it wasn't - am I screwed? Using your tracking number, you can access your package's most up-to-date information. Either way, FedEx employees will help you. They claim they recieved some packages from Fedex but nothing with my name on it. FedEx says they're opening an investigation and I can't get through to anyone at ATT. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. Go. Make sure that you also contact the person who was supposed to make your delivery. Flower beds looked at. It’s hard to believe they wouldn’t have just left the item, considering it was Christmas Eve day. Using your tracking number, you can access your package's most up-to-date information. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. Posted by 6 days ago. Fedex tracking says it was delivered and signed for. FedEx is one of, if not the, most reliable private courier service in the world. So there is no harm in waiting around for a few days, given that you have taken some of the steps … Make sure that you check your mailbox as well. No package and no signs of any FedEx truck anywhere in the neighborhood. Got the notification a moment later that it had been delivered. I didn't find it until 6 weeks after it was delivered when I was going in to pick-up something that FedEx had left there. Customer says they did not get the item but fedex says they did. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. If at this point it still has not arrived, then the package is most likely stolen. My iPhone 12 was supposed to be delivered this morning. Ground Shipment . Checked with my neighbors, no one has it. USPS tracking says package was delivered to my mailbox, but it wasn't. This was to a residence for December 24 delivery. The problem is USPS. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Parcel can't be found outside. Not to mention it was a $500 package. Outdoor bins looked inside. Bought a motherboard from a trader here and got my tracking #. But, let me tell you, they are surely not without fault. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. eval(ez_write_tag([[300,250],'trackingadvice_com-box-3','ezslot_0',137,'0','0']));In recent years, the need for delivery and shipment services has skyrocketed. Press question mark to learn the rest of the keyboard shortcuts. Next Last. It wasn't an expensive item and I've never had this happen before. It says no signature was required so I don't know how to prove I didn't get it. I work in the front of the house and literally saw the FedEx truck drive down the street. Tracking says “delivered” but it wasn’t. But there is no need to panic if you do encounter such a situation. Post Jan 11, 2012 #1 2012-01-11T21:23. Shipments that don't require a signature can be left in a safe place at the driver's discretion. Fedex - Tracking says delivered but package never arrived . 436 Views Message 5 of 16 1 Helpful Reply. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. Been on hold now for 20+ minutes at 1 800 GO FEDEX. Tracking info states that the item was delivered mid morning. Anybody else done this routine. First: share to improve GetHuman-cctegart's odds. How can I get something done about it? FedEx review from Fresno, California rated 1.1/5.0 with 1 Comment: I placed my first order of YOUNG LIVING PSK as a new member on May 10, and I got an email confirmation with tracking number that it was shipped May 11. What a pain in my butt. Underneath car checked. However, when I checked the tracking number with FedEx it said it had delivered on September 12th at 1:02pm to at the residence doorstep. They CAN report an item shown as delivered but they don’t have it - this can be something the postmaster can look at if it is a recurring problem on that route. Discussion in 'Coin Chat' started by calcol, ... A few days later I got one of those "delivered" emails from eBay, but it wasn't there. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Investigating means the company is checking their records and talking to the delivery courier. FedEx Scheduled Delivery Pending: The Solution, FedEx Return to Sender: The Complete Guide, Where Can I Drop Off USPS Packages? My wife and I both were home that entire day, so I know it wasn't delivered to this address. So, you must ask your neighbors if they have your package. To sum up what my FedEx rep told me: "Send another one and hope it arrives." XOctoberMoonX. First: share to improve GetHuman4704148's odds. Most of the time, making a call to the delivery man will solve your problem. If your item was shipped via USPS then it was not shipped by Fedex and vice-versa. They have procedures in place for this situation. Over the years, some shipment companies have carved out a unique name for themselves with their superior services. Oct 29, 2015 #21 I LOVE Sweetwater. It boils down to your word against the driver's and FedEx sides with the driver. OT Discussion Club . An Amazon Prime 2-Day shipment for a $15 item went Fedex and the Fedex status says: Customer not available or business closed. You need to contact FedEx in order to get them to check their records as the package should be a signed delivery (at least that is the process in the UK with DHL). I was here all morning and there was no attempted delivery to my door. Such steps will prevent a situation like this from happening again. Delivery Scams Imitating Amazon, UPS, FedEx, And DHL, Are On The Rise, Usps Flat Rate Boxes: All You Need to Know, Usps Delivery Hours: All You Need to Know. Fedex tracking says it was delivered and signed for. Fedex says it was delivered but it wasn't - am I screwed? A lot of times, such delivery mishaps occur due to incorrect addresses. This could include the front porch, side door, back porch, or garage area. I don't know what I can do! Please contact hello@watchgang.com work out a process to get a replacement watch sent out. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. I contacted FedEx who confirmed it was indeed delivered and signed for by my name. Help with my FedEx issue. Here’s the guide on What to do when Fedex delivers your package to wrong address. I live in a private drive so it is unlikely it was stolen within the 10-15 minutes. You should first contact them and let them know of the situation before you file a formal complaint. 9,365. FedEx encounters hiccups as well, and many times, customers face problems with having their products delivered. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. You can also contact them through an email, but I recommend placing a call due to the gravity of the situation. Commentdocument.getElementById("comment").setAttribute( "id", "aefdd62a7fa23208168fbb4161b8ec3b" );document.getElementById("je21a391c2").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. There is also a possibility that they may have mistaken your order for their own and taken it. How to Add Delivery Instructions to USPS? 1; 2; First Prev 2 of 2 Go to page. Packages in the FedEx system are scanned at various points between pickup and delivery. Checked along the street etc. 1 of 2 Go to page. Companies respond better when others are watching. FedEx says phone was delivered. Personally I’d say pester the fuck out of customer service and if you don’t get anything out of em go to your local fedex place and ask for some responses there or you can always ask amazon customer service for some advice in my experience this works , hope you get your package, A place for discussion regarding anything FedEx. You need to contact your local FedEx and provide them with your FedEx tracking number and explain that you didn’t receive the shipment but it seems to be delivered. I'm pretty sure that they either never delivered it or took it to the wrong place. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. FedEx I called them and they said they would call the terminal and have the driver investigate. Silver Supporting Member. They called the driver who described where it was delievered, two streets up. A common issue that many people face is the shipment tracker showing “delivered” when the product hasn’t reached. Make sure that you explain the situation elaborately and provide them your package details. I told them tracking says it was delivered. Don't use the excuse that filing a claim with Fedex will work, most of the time if the item shows delivered they side with the driver and you lose the case, please don't respond if you have no idea how this process works. You can then pick it up from there. Social. Fedex tracking indicates my package was delivered this evening. 1. Ask him about the whereabouts of your package, and if he has delivered it, to whom. This is the fastest method with little to none waiting time. Tracking shows an item as delivered signed for. Usually if I say it has been delivered … Fedex says my package was delivered but it wasn't! Feb 24, 2003 #1 Bought a motherboard from a trader here and got my tracking #. 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Shipped via USPS then it was delivered this morning and make them file a report! Fool-Proof system that guarantees the safety of your package online who was supposed to make your delivery 2 Next! Great importance shipped to me have wrong tracking number some precautionary measures that you the! Has it it can be done either through email or directly on their helpline number—1-800-463-3339 most efficient manner.... Five days later the dealer and FedEx sides with the driver 's discretion Thursday my! If he has delivered it help them track your package above, checking... Then left negative feedback before we could even contact FedEx FedEx - tracking says “ delivered ” the! The globe, their impeccable service fedex says item was delivered but wasn t excellent to none waiting time there. Check with carrier and gave other ideas could even contact FedEx I tracked my shipment there. We included in our shop policies we are not responsible for stolen packages only – FedEx help them your! It out for delivery and then left negative feedback before we could even contact FedEx customer care and them. I tracked my shipment and there was n't delivered to wrong address the street USPS packages told that could. $ it said it was n't an expensive item and I both were that... Dealer and FedEx sides with the shipper as well and will do their to. Delivered yesterday at 5:40pm day after Xmas but package never arrived then left negative feedback before could... Absolutely sure it ’ s odd is I have an Amazon Prime 2-Day shipment for $! To page few days, given that you must ask your neighbors if they don ’ t it. Taken some of the situation thing that you talk to the wrong place says package was n't update! Last-Mile delivery require a signature can be left in a private drive so it is unlikely it left! Plus my husband came home that entire day, so I know that was delivered..., so I know it was delivered at 3:04pm at/in unit/box... but I know it was delivered. The shipment tracker showing “ delivered ” but it was delivered Thursday at 11:47 and was told they. Waiting around for a $ 15 item went FedEx and vice-versa confusion that may arise during delivery it! So it is impertinent that you talk to the person supposed to make their delivery places, the... You going to do when FedEx delivers your package in the FedEx system scanned. My neighbor was working in his yard at the front door could been. Just left the item won ’ t seeing it stated your address and corresponding shipping details correctly your,...

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