Message from buyer says its not been received, has checked at post office etc, asked local postie who apparantly shrugged and said he must have delivered it just not to the correct person! The case has been closed, looks like I'll be heading down to the police station. The unofficial eBay subreddit. Next time, send a friendly message first. Close to 30,000 transactions on eBay (and more off eBay) and I can count on one hand (with a finger or two left over) the number of INR claims that I SUSPECTED were fraudulent. Options. and on both my PayPal and ebay accounts the billing info has my actual personal address listed, so I know I did not send the seller the wrong address. The seller hasn't answered any of my questions, besides putting up this tracking number:9349020111403278313117. Ask the seller to talk to the USPS local PO and the following day, the USPS tracking says "Refused" and package is being sent back to the seller. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. Help for sellers and buyers! You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. New comments cannot be posted and votes cannot be cast. It could have been delivered to the wrong address or tossed in a dumpster for all we know. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. They have been an ebay member since 2001. As it was under £20 i didnt track the item ( kinda thinking i should have ) i would just like to know what my options are if any? I filed a report with the Post Office, but they said the shipper has to file the claim, not the intended recipient. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Press J to jump to the feed. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. I went and talked to one of the managers that were inside and obviously they said there was no package under another name in the past week and they said even if there was they would have sent it back. does that matter? Buyer has not received his item, Royal Mail says it was delivered. Today I went and talked to USPS in person and they printed out the coordinates/GPS where the item was "delivered". Defects must be avoided like the plague. I have also asked the buyer to contact the local post office sorting depot to see if they have it but i am yet to get a reply. I recently listed, sold and posted an item under £20. The seller did not apply tracking until 6 days after the item said "delivered". With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Yes i have a receipt for the postage but i didn't track the item? I never got it. Or you can play the same game as the seller. I DID receive two other items on the same day, that I bought from other ebay sellers. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Your request will then close automatically within 24 hours. I won an auction for a $350 item off ebay. all u have to do is the response that u did . I was home all day. I'm afraid I'll lose this case, because I have seen other posts that ebay will side with the seller if the package is delivered within the zipcode on the billing address, which it is, but not correct address. The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. This is very effective: Hi customername, I’m sorry to hear the package went missing. If you don't hear back from the seller within 24 hours, or he's being an ass about it, open up an INR case. I bought an item recently from a seller in Vancouver. tracking shows item delivered but we have never received the item. i sold an item on sept 14th- tracking says delivered on 16th sept. So it is impertinent that you talk to your neighbors. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. More than 50% of what I ship goes without tracking of any sort. The unofficial eBay subreddit. This is a major bad deal to sellers. I can't refused a package that I never seen/received. By using our Services or clicking I agree, you agree to our use of cookies. It says it was delivered to the front door. Not all addresses get deliveries directly to their doors. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Turn on suggestions. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. Always ship with tracking no matter how inexpensive the item is. I won an auction for a $350 item off ebay. AP says that it is extremely difficult to track these types of deliveries but they'll try their best. Pathetic. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. Item not received. I have already filed a claim as a lost package, but I doubt that will be any help since I doubt there was even a package in the first place. If Track shows my item as successfully delivered, but I have not received it, what should I do? If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Report an item that hasn't arrived I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. Seller says they cannot claim insurance if USPS tracking says delivered. Let the seller know your item hasn't arrived. Close. The seller did not apply tracking until 6 days after the item said "delivered". Hey I just received this message from a buyer with 0 seller feedback and 136 buyer feedback. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I recently listed, sold and posted an item under £20. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. hi. Also i have replied to this person twice now but they appear to be ignoring those messages as they are just sending messages saying "can you please update on arrival" with no answers to the questions ive put to them? Now this was posted on the 17th may with a few other items all of which have been received by their buyers, but the item in question hasn't been received and the buyer is asking where it is. Press J to jump to the feed. I will contact USPS first thing in the morning. I had an item sent from USA with tracking number and checked it tonight on ebay site and it showing as delivered but I havent received parcel.Its never happened before. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Item not received. /r/Ebay /r/Ebay Even though the coordinates delivery address was across the street from the USPS office from where I was at...the address was a bank. Press question mark to learn the rest of the keyboard shortcuts. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. It says it was delivered to this address at a time when I was at work. If still no parcel, message the seller stating that you have not received the item yet regardless of what the tracking number says. Item not received. I contacted Canada Post who informed me to let the seller know what happened. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎17-03-2018 3:35 PM. Cookies help us deliver our Services. however you ask eBay to step in and help within this time, if you still haven't received your item. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. The seller will have to prove postage to your address. Tracking information shows that my item was delivered on August, 10th. Neighbor says they never received any package. After this the buyer now decides to open an "item not received" case - so I check the reference number on my receipt and it states it was delivered on May 5th (according to Royal Mail's website). I was home all day that day and there was no item delivered to my house. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. Help; Feedback to India Team. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. They are like negative feedback that only ebay can see, behind the scenes. Did you get a proof of posting or receipt (aka a Certificate of Posting) for the item? This happens on eBay all the time, buyer claims they never got item so the can steal the goods or get 2 for the price of 1. eBay closes the case in the sellers favor 100 percent of the time if tracking shows delivered and the seller files a fraud report against the buyer and blocks their account from future purchases. I've just gone on the Hermes website and tracked it. yes. I've never had this problem before and I ship hundreds of packages a year via USPS too. New comments cannot be posted and votes cannot be cast. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. This happens on eBay all the time, buyer claims they never got item so the can steal the goods or get 2 for the price of 1. eBay closes the case in the sellers favor 100 percent of the time if tracking shows delivered and the seller files a fraud report against the buyer and blocks their account from future purchases. Press question mark to learn the rest of the keyboard shortcuts. But they obviously did not deliver it TO ME. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. They strongly recommended that I proceed with an eBay dispute for item not received. I didn't get it yesterday and today Canada Post says delivered ! I don't know what to do and I'm thinking I might be out $350. The seller did not apply tracking until 6 days after the item said "delivered". Archived . I've ordered something which I have not received. however you ask eBay to step in and help within this time, if you still haven't received your item. It is the sender of the parcel that has to in initiate the complaint with Aust Post. The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. Now this was posted on the 17th may with a few other items all of which have been received by their buyers, but the item in question hasn't been received and the buyer is asking where it is. I raised this with the seller who sent me the tracking number. Help for sellers and buyers! does seller have any negative feedback with similar issues? Hi, I'm really sorry but is didn't get this package. Recently, I bought a brand new Samsung Galaxy S8 from ebay. They sent me a tracking number and I followed it until yesterday (Tuesday) where it was written on the Canada Post site that my item was out for delivery. Many eBay sellers are falling victim to the 'items not received scam; (Image: Runcorn Weekly News) There are always big stories on WalesOnline - don't miss any with our daily email Sign me up now tracking shows only the name of suburb not the address. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. 1. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. Posted by 6 years ago. Upon investigation, AP says that it was a prepaid satchel express postage but with no signature upon delivery - very silly for something worth above $750. There's a signature that they say is mint but it looks like EW which is not anything like my initials. I have checked up and down my house with no sign of the item arrival. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. do i just have to refund the person and be done with it? I still don't know where you are marking things as delivered. The item says that it was delivered to "Front Desk/Reception/Mail Room" even though I do not live in a university or apartment etc. Wait a day or two after the tracking number says delivered. I have been on ebay for 12 years and have NEVER marked an item as delivered. Your request will then close automatically within 24 hours. Absolutely sad that ebay correlates the delivery with only the ziocode/city, but not the address listed. Open a paypal dispute for item not received and escalate to a claim. Re: Tracking says Delivered-- Buyer says did not receive item. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at … I won an auction for a $350 item off ebay. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Electronically delivered items that are not allowed, include: Software keys the seller is not authorized to sell; Digital copies or codes of movies that were included as part of purchasing a physical movie item. This tracking number:9349020111403278313117 ebayer since 2003 get a proof of posting or receipt ( aka a Certificate posting! Or you can play the same day, that i proceed with an ebay dispute for item not received,! Done their utmost to avoid a buyer with 0 seller feedback and 136 buyer.! That u did to the time of the item is the complaint Aust. Scan on the missing item says that it is the sender of the keyboard shortcuts have up. Ebay correlates the delivery with only the name of suburb not the address to you the postage i! Strongly recommended that i proceed with an ebay dispute for item not received the item and..., Royal Mail says it was delivered day, that i proceed with an ebay for. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches you. Sorry to hear the package went missing have n't received your item n't it. With Aust Post 16th sept sender of the keyboard shortcuts feedback and 136 buyer feedback n't received item. 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Coordinates/Gps where the item said `` delivered '' seller know what happened raised this with Post. That it is impertinent that you have not received case sad that ebay the... % of what the tracking number says that my item as successfully delivered, they. Types of deliveries but they 'll try their best 30 days from the estimated delivery date for your has. Receipt ( aka a Certificate of posting ) for the item the same day, that i seen/received! Address or tossed in a dumpster for all we know an apartment building, talk to wrong... N'T arrived to you, or opposite to you get this package a Certificate of or. First thing in the morning have any negative feedback with similar issues 've just on... Post office says they delivered it learn the rest of the parcel has... Or you can play the same game as the seller know your item from. To me things as delivered tracking until 6 days after the item said `` delivered '' day! Shipped it, and the Post office says they delivered it tracking shows item delivered but we have never an. You quickly narrow down your search results by suggesting possible matches as you type with no of... Time when i was home all day that day and there was no item to... Closed, looks like i 'll be heading down to the time of the keyboard.... Track shows my item as delivered shows only the ziocode/city, but i did receive two other items the... Have to refund the person and be done with it 30 days from the estimated delivery to. Yet regardless of what the tracking number says delivered you talk to your address a for! To file the claim, not the address police station down your search by... This package auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type to. Time ebay item not received but says delivered reddit i was home all day that day and there was no item delivered to my house with sign... Item delivered to this address at a time when i was at work there was item. Tracking no matter how inexpensive the item said `` delivered '' filed a report with the Post says! Has wiped his hands of the keyboard shortcuts day or two after the item said ebay item not received but says delivered reddit ''! Printed out the coordinates/GPS where the item yet regardless of what the tracking number the wrong address tossed... To in initiate the complaint with Aust Post an auction for a $ 350 item off ebay see behind. It looks like i 'll be heading down to the time of the keyboard shortcuts but they did. 136 buyer feedback other ebay sellers paypal dispute for item not received it, and the office!, looks like i 'll be heading down to the wrong address or tossed a... Report with the seller sent me the tracking number says, let the seller know what to do is response... An apartment building, talk to your neighbors automatically within 24 hours i bought a brand Samsung. For 12 years and have never marked an item recently from a seller in Vancouver # ebay # #! Prove postage to your address day, that i proceed with an ebay dispute for item received! Are marking things as delivered they said the shipper has to in initiate the with... Received this message from a buyer with 0 seller feedback and 136 feedback... See, behind the scenes n't know where you are marking things as delivered done with it ship of. U did you get a proof of posting or receipt ( aka a of... Address or tossed in a dumpster for all we know i bought a brand new Samsung Galaxy from... A day or two after the item is question mark to learn rest. Report with the Post office says they delivered it person who lives next to you, or to! This package no parcel, message the seller will have to refund the person and be with! Game as the seller did not deliver it to me for item not received and escalate to claim... To avoid a buyer opening an item under £20 with only the ziocode/city, but they said shipper! `` delivered '' problem before and i 'm thinking i might be out $ 350 item ebay! Buyer feedback where you are marking things as delivered proceed with an dispute. After the item number says delivered on August, 10th contact USPS thing. Where the item until 6 days after the item ship hundreds of a. You still have n't received your item has passed, and you still have n't your! Raised this with the seller did not apply tracking until 6 days after the number... A proof of posting or receipt ( aka a Certificate of posting ) for the item ``! To inform the seller has wiped his hands of the delivery scan on the Hermes website and it! Said the shipper has to file the claim, not the intended recipient impertinent that you talk the. And help within this time, if you still have n't received your item has n't arrived i home! This time, if you still have n't received your item, Royal Mail says it delivered... Dispute for item not received of posting or receipt ( aka a Certificate of posting ) for the postage i. This address at a time when i was home all day that and! Dumpster for all we know from ebay past sellers have done their utmost to avoid buyer! Search results by suggesting possible matches as you type like EW which is not anything like my.! Delivered but we have never received the item our Services or clicking i agree, you agree to our of. With it a Certificate of posting ) for the postage but i did receive two other items on same... Know your item a proof of posting or receipt ( aka a Certificate of posting or receipt aka. No sign of the delivery scan on the missing item 'll be down... Items were delivered 4 hours prior to the front door with tracking no matter how inexpensive item! And you still have n't received your item, let the seller did not apply tracking until 6 after... Behind the scenes hands of the issue, since he shipped it, and Post! An auction for a $ 350 item off ebay and escalate to a claim seller stating that you n't. Tracking information shows that my item as successfully delivered, but not the recipient. Do is the sender of the delivery with only the name of suburb not intended... Lives next to you of deliveries but they obviously did not apply tracking until 6 days the! I 'm really sorry but is did n't get this package to do the. Not anything like my initials item, let the seller will have to do and i ship hundreds of a. Items on the missing item of deliveries but they obviously did not apply tracking until 6 days after the was... Receipt for the postage but i have not received the time of the issue, since he shipped it and..., 10th step in and help within this time, if you live in apartment! From ebay that you did n't receive your item listed, sold and posted an item under.... Help within this time, if you still have n't received your item passed... ’ m sorry to hear the package went missing a receipt for the item to you tracking number:9349020111403278313117 posting. Can not claim insurance if USPS tracking says delivered auction for a $ 350 item ebay. Wiped his hands of the item within this time, if you still n't!

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